Returns
Need to return or exchange an item? Unused items with original tags and packaging my be returned within 14 days of receipt for a refund, excluding shipping charges.
How to start a return:
- Log into your account and enter the email address used to place the order and click Continue. We will send you a six digit verification code to your email address to enter into the login page.
- Once you have logged in, click on the order that you would like to submit a return for. If you order has more than one item, select the items you would like to return. Select a return reason and click on 'Request Return'.
- Once we approve your return request, you will receive an email with shipping instructions and a shipping label for the return. The return label fee is $7, which will be deducted from the refund. Once we receive the returned items, please allow 1-3 business days to process the return and issue your refund.
For more information on returns and refunds, see our full return policy here:
For questions or assistance, email us at office@bonneterrestudio.com